Refund Policy

Last Updated: March 11, 2024.

What constitutes a valid refund request?

A legitimate refund request occurs when the event's organizer fails to deliver on the promises made in the advertising. Event location, start time, and venue are what a buyer uses to determine if they want to attend an event. False advertising refers to any deviation from what was advertised when the buyer has purchased their ticket.

What constitutes an invalid refund request?

An invalid refund request is one made by a customer for a personal reason.

Inclement weather is not a valid refund request, as the organizer(s) have no control over the weather.

If the organizer has no location listed at the time of your purchase and the location is changed, a refund request is not valid.

Refund eligibility requirements, with or without a nonrefundable badge:

  1. If the event was postponed the event organizer is responsible for notifying ALL ticket holders via email.
  2. If the start time was changed after the buyer made their purchase.
  3. If the start time is delayed by more than three (3) hours. You will need to provide a clear photo with a date/time stamp indicating that the event's doors were still closed, and buyers are not allowed in. The photo is required to support your refund request in this case.
  4. If the event is stopped by law enforcement, you can request a refund only if your ticket was not scanned. You may also be eligible for a refund if your ticket was scanned within an hour and the event is stopped more than 2 hours before the event’s official end time. You will be required to provide a clear photo with a date/time stamp indicating that the event was over. It is preferable to have a photo of law enforcement present at the event.

All refund requests will be reviewed by the organizer and can be declined at the discretion of the organizer once the above-mentioned for a valid refund is not met.

Note: All fees are non-refundable.

  • Approved refunds will be processed and credited to the bank credit/debit card used at the time of purchase. Funds will be deposited to your account within five (5) to ten (10) business days based on processing times of your financial institution. If you have not received your refund within the specified timeframe, please contact your financial institution.
  • The event ticket shouldn't be scanned for a refund request to be accepted. Your refund request is no longer valid if your event ticket was scanned, allowing you entry to the event.

Note: All fees are non-refundable.

Cancellation

  • Frontline Ticketing does not have the authority to cancel any event. The decision to cancel an event is solely at the discretion of the Event Organizer. If an event there is a cancellation all funds will be automatically refunded back to the buyer and credited to the bank credit/debit card used at the time of purchase.
  • Please be advised that funds cannot be transferred to another debit/credit card, or via cash App or Zelle payment.
  • In the event of a cancellation the event organizer is responsible for notifying ALL ticket holders via email.

Note: All fees are non-refundable.

Refund Dispute

If a buyer submits a refund request within the criteria of our refund policy and gets declined, they can now submit a refund dispute.

This will be reviewed by Frontline Ticketing Management and a previously declined refund request can be reversed in the buyer’s favor.

Contact Information

Please contact the organizer for any event information.

Go to the event page under Event Details and use the listed contact email.

To contact Frontline ticketing please email us at [email protected]