Frequently asked questions
Go to www.frontlineticketing.com/register. Select “Organizer” if you will be planning events or “User” if you will be attending events, then enter the requested details. Find specific steps by visiting our Help Center.
Yes, Event Organizers will not be charged to use Frontline if they're not charging for tickets! Frontline has no monthly charges, registration costs, or setup fees. However, if you're charging for ticket sales, we do charge a service fee (see the previous question).
You can accept online card payments for your event through Frontline's Stripe-enabled platform. We make it easy for you to track and charge your events online and in-app! Learn more by visiting our Help Center.
A Team Member is someone tasked with welcoming attendees to an event. Their primary duties are scanning ticket QR codes and checking in patrons on the guest list.
Once you register for an Organizer account with Frontline Ticketing, you will be prompted to enter payout and banking details by connecting to Stripe. We process your payout typically within 4-5 days after the event, barring any delays in authorizing refunds. Learn how to set up your account by visiting our Help Center.
Refunds are primarily issued by the Event Organizer. However, Frontline Ticketing reserves the right to approve refunds when an Organizer neglects to do so within the required timeframe of 48 hours. Review our Refund Policy to learn more.